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Useful information

Doubts or questions? Here you can find the answers you are looking for. Scroll through the useful information we have gathered for you and start planning your stay.  

Check-in and check-out

Apartments at the Aparthotel Majestic are available from 4:00 pm on the day of arrival and check out is by 9:30 on the day of departure.

Security Deposit

Upon arrival, guests staying at Aparthotel Majestic are required to pay a €150 deposit along with any outstanding balance. This deposit will be refunded at the end of the stay, following the return of keys and a staff inspection of the apartment.

Cancellation Conditions

In case of cancellation of the stay:

 

SUMMER:

  • Cancellation is free of charge up to 4 days before the arrival date.
  • In case of cancellation from 4 days before arrival until 11:59 PM on the day before arrival, a penalty of 30% of the stay will be applied.
  • In case of cancellation from 12:01 AM on the day of arrival (local property time) or in case of no-show, a penalty of 100% of the stay will be applied.
  • Any 30% penalty may be refunded in the form of a voucher valid for 1 year.
  • The property reserves the right to modify booking conditions for requests involving more than 3 apartments.
  • After check-in, in case of early departure before the check-out date, no refund will be issued for unused nights.
  • If the booking was made using a refund voucher, in case of cancellation the voucher is considered used and will not be reissued. Changes are only possible if the value of the new stay is equal to or higher than the original one.

 

WINTER:

  • Cancellation is free of charge up to 7 days before the arrival date.
  • If the reservation is cancelled within 7 days before arrival and until 11:59 PM on the day before arrival, a cancellation fee equal to 30% of the total stay will apply.
  • If the reservation is cancelled from 12:01 AM on the arrival date (local time of the property), or in the event of a no-show, a cancellation fee equal to 100% of the total stay will apply.
  • The 30% cancellation fee may be recovered in the form of a voucher, which can be used within 1 year.
  • The property reserves the right to modify the booking conditions for reservations involving more than 3 apartments.
  • After check-in, in the event of early departure before the scheduled check-out date, no refund will be provided for any unused nights.
  • If the reservation was made using a refund voucher, the voucher will be considered redeemed in the event of cancellation and will not be reissued. Changes are only possible if the value of the new stay is equal to or greater than the value of the original booking.
Methods of payment

When confirming your booking, you can choose between two payment options:

 

1. Credit card as guarantee (Visa or Mastercard)


The card is required only as a guarantee of the booking.
Payment for the stay will be made directly at the property.
Upon arrival, the balance can be paid in cash, by debit card, cheque, or credit card (Visa or Mastercard).

 

2. Advance payment via PayPal


You can choose between two options:

  • Full advance payment at the time of booking.
  • Payment in 3 instalments:
    • The first instalment is charged immediately upon booking.
    • The remaining two are charged automatically one month apart.
Reception

The reception is open from 8:00 AM to 12:00 AM and from 2:30 PM to 10:00 PM. For further information or requests, you can contact us at the number +39 0462 503070.

Tourist tax

The tourist tax amounts to €3.00 per day, applies from the age of 14, and must be paid on site.

Pool

The indoor heated swimming pool can be used when wearing a swimming cap and is supervised by a lifeguard. It can be accessed daily between 3 pm and 8 pm (schedule subject to possible change in low season). If you do not have a swim cap, you can purchase one at the facility at a cost of €3. Armbands and goggles are also available for purchase at a cost of €8.

Spa

The spa includes sauna, steam bath, experiential shower and a small relaxation area. Use of the spa is restricted to those over the age of 14 and is possible from 3 pm to 8 pm (hours subject to possible change in low season).

Gym

The gym is equipped with Technogym machines such as elliptical, treadmill, exercise bike and multifunctional bench. Access to the gym is allowed between 9:00 am and 8:00 pm.

Playroom and baby room

Playroom and baby room areas are available for use between 9:00 am and 11:00 pm.

Distance from the ski lifts

The property is in a strategic location, 3 km from Pampeago – Obereggen and 10 km from Bellamonte – Alpe di Lusia.

Distance from the town center

The property is just 500 meters from the city center, easily reachable on foot.

Restaurant

The Majestic has an adjoining restaurant-pizzeria, independently managed, where guests of the aparthotel can enjoy breakfast and dinner.

Extra infant

By paying an additional fee of €10 per day, you can accommodate an extra child in the apartment not over the standard number of beds. The child must not exceed 2 years of age.

Midweek room cleaning

If you wish to receive an extra change of towels and have the staff clean the bathroom and floors before the end of your stay, the service charge is €50 for one-room and two-room apartments and €70 for three-room apartments.

Daily room cleaning

If you would like to receive an extra change of towels and for the staff to clean the bathroom and floors daily, the service charge is €20 per day.

Laundry with dryer for a fee

A laundry department is located in the basement. You can use the washing machine (with detergent) and dryer for €5 per wash or drying cycle. The use of ironing board and iron, on the other hand, is free of charge.

Parking space in the garage

At a cost of €10 per day you can park your car in the covered garage. It can be booked both on-site and during the reservation, before arrival.

Baby stroller and baby backpack

Strollers and baby backpacks are available for rent at a cost of €10 per day.

Bathrobes

For those who wish, upon payment of €8 and security deposit of €25, it is possible to rent a bathrobe - handy both to access the sauna and to keep in your apartment.

No animals allowed

The property is not pet-friendly.

Fiemme Cembra Guest Card
One card, many advantages

When you stay at the Aparthotel Majestic, you will receive a free Fiemme Cembra Guest Card, which allows you use of public transport in Trentino free of charge and to obtain discounts and special rates for visiting museums, parks, castles and many other attractions. In the summer, you can enjoy numerous child-friendly experiences with the card.

The Guest Card can be issued with a maximum validity of 20 days.

 

val di fiemme guest card
Trentino Guest Card